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Every call Alli answers on your line appears in your dashboard. Open Voice from the menu, then Calls.

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The calls list

Calls are listed newest first, 10 to a page. Each row shows: Select any row to open that call.

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Filtering by outcome

Use the buttons above the list to show only one kind of call:

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Searching

Type in the search box next to the filters to find calls by the caller’s phone number, or by the receptionist or business name. Part of a phone number works too, in any format. Search covers your whole call history, and it works together with the outcome filter. The search box at the top of every Voice page searches your calls the same way.

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A single call

Opening a call shows its number, the caller and the receptionist at the top, with a line underneath for the direction, length, time and outcome.
  • Recording. Play the whole call, and skip to any point.
  • Transcript. Every line from Alli and the caller, with the time it was said, starting with Alli’s greeting. A line Alli may have misheard is marked Low confidence.
  • Another language. A call in another language, such as Spanish, is labeled with it. Select Show in English above the transcript to read it translated, and Show original to switch back.
The panel on the right holds the details:
  • Outcome. The status, the outcome, who ended the call, the receptionist, the business and the number the caller dialed.
  • Caller. For someone Alli has spoken to before: their name, when they first called, what they called about last time and anything still open.
  • Summary. The reason for the call, a short summary and a To do list of next steps.
  • Activity. What Alli did during the call, such as a transfer or an appointment booked on your calendar.
After each call, Alli also emails a summary to the address on file for your line. To change where those emails go, contact us.

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Call charts

If your account includes Dashboard, open Dashboard and then the AI Voice tab for your call numbers over time. A dimmed AI Voice tab means it is not connected for your business yet. The tab shows:
  • Headline numbers for the date range you pick, each compared with the period before
  • Calls Over Time and Call Duration, day by day
  • Call Outcomes and Top Callers
  • A Call log of the calls in that range
If your business has more than one Alli line, buttons at the top of the tab switch between them. See Your dashboard for how date ranges work.

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Test calls

Open Voice, then Test calls, to hear Alli answer for your business. Select Start a test call, allow your microphone, and talk the way a caller would. Alli answers the way she will on your line, and the conversation shows up under Transcript as you go.

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Leads from your calls

When a caller asks about buying from you, the call also appears in Leads with the caller’s details, so you can follow up.