- Improved how quickly Alli answers a question. The reasoning behind each answer now runs on a faster tier, so replies reach your callers sooner
- Added an after-name line: when a caller answers the greeting with just their name, Alli goes straight to your next question with no pause. Your Alli team sets it for each line
- Fixed a caller who answered the greeting right away sometimes going unheard, so they had to repeat themselves
- Fixed a call ending when the voice connection failed to open. Alli now retries automatically before the caller notices
- Fixed first-time callers being greeted as returning callers when their caller ID was withheld, anonymous or shared
- Fixed Alli’s goodbye sometimes being cut off at the end of a call
- Fixed Alli booking the same caller more than once in one call. The first booking stands, and Alli tells the caller they are already booked
- Fixed a call summary, email or follow-up being lost if our system restarted right after a call. Post-call work now always finishes
- Fixed the recording link sometimes missing from a call’s summary email
- Changed messages Alli takes to show as delivered once their summary email is sent
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Changelog
Release notes for Alli: new features, improvements and fixes, by version.