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When a caller needs a person, Alli tells them she is connecting them and transfers the call to your transfer number.

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When Alli transfers

  • The caller asks for a person. This always gets a transfer or a message, on every line.
  • The call matches a rule in your receptionist, such as an urgent request or a question only your team can answer.

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Your transfer number

You give your transfer number at setup, under How calls should route. To change it or add more destinations (for example, sales and service), email support@carroll.media.

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When nobody answers

If the transfer does not connect, the caller is not left hanging: they can leave a message, and it reaches you in the summary email.