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Your receptionist (we call it a persona) is everything Alli knows about answering for your business. Alli writes it at setup from what you tell her, and every call on your line follows it.

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What it covers

  • Role and greeting. Who Alli is answering for and how she opens the call.
  • Business knowledge. Your services, hours, service area and common questions, starting from your website.
  • Call flow and routing. What Alli asks, when she takes a message, and where she transfers a caller who needs a person.
  • Connected tools. A calendar she can book on, and anything else your Alli team connects.
How Alli talks is the same on every line. Your receptionist decides what she says.

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Changing your receptionist

To change what Alli says or knows, such as new hours, a new service or a different transfer number, email support@carroll.media or use the Support button in your dashboard. The Alli team updates your receptionist, and the change applies from your next call.