> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hirealli.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Transfers

> How Alli passes a caller to a person, and what happens when nobody answers.

When a caller needs a person, Alli tells them she is connecting them and transfers the call to your transfer number.

## When Alli transfers

* The caller asks for a person. This always gets a transfer or a message, on every line.
* The call matches a rule in your receptionist, such as an urgent request or a question only your team can answer.

## Your transfer number

You give your transfer number at setup, under **How calls should route**. To change it or add more destinations (for example, sales and service), email [support@carroll.media](mailto:support@carroll.media).

## When nobody answers

If the transfer does not connect, the caller is not left hanging: they can leave a message, and it reaches you in the [summary email](/using-alli/messages-and-summaries).