> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hirealli.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Calls and recordings

> Read your call log, play recordings and see how each call ended.

Every call Alli answers appears under **Calls** in your dashboard at [dashboard.hirealli.com](https://dashboard.hirealli.com), newest first.

## The call log

Each row shows the direction, who called, the line they called, the status, the outcome, the duration and the time. Search by caller, or filter by outcome:

| Filter         | What it means                            |
| -------------- | ---------------------------------------- |
| Resolved       | Alli handled the call herself            |
| Transferred    | Alli passed the caller to a person       |
| Message taken  | Alli took a message for you              |
| Caller Hung Up | The caller left before the call finished |
| Failed         | The call did not connect properly        |

## A single call

Open a call to see:

* **Recording.** Play the whole call.
* **Transcript.** Every line from Alli and the caller.
* **Outcome.** Status, outcome, who ended the call, and the line it came in on.
* **Summary.** What the call was about, with any to-do items.
* **Caller.** For a returning caller, their name, when they first called and what they called about last time.
* **Activity.** Transfers, bookings and other actions Alli took.

## Getting access for your team

Call logs are shared by invitation. To give a teammate access, email [support@carroll.media](mailto:support@carroll.media) with their email address. See [Signing in and team access](/account/access).