> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hirealli.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Business hours

> Alli answers around the clock, and can behave differently when you are closed.

A new receptionist answers the same way at any hour. If you want different behavior when you are closed, such as taking messages instead of transferring, your Alli team can add your business hours.

## What changes after hours

With business hours set, Alli knows whether you are open when a call comes in. A common setup:

* **Open:** answer questions and transfer callers who need a person.
* **Closed:** answer questions, take a message, and let the caller know when someone will call back.

To set or change your hours, email [support@carroll.media](mailto:support@carroll.media) with your schedule and time zone.