> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hirealli.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Common questions

> Quick answers about account access, website leads, recordings and changes to your Alli setup.

## Why does my teammate see different pages?

You see the parts of Alli connected to your account and the access assigned to your email. If something you need is missing, [ask the team to check your access](/account-and-billing#add-or-remove-a-teammate).

## Does every website visit become a lead?

No. Web shows visitors identified as leads, so its count is not a count of every visit to your site. Not every lead has every contact detail. See [AI Lead Detection](/ai-lead-detection).

## Why are some contact details blank?

A dash means the detail was not given or was not found. For a Voice lead, open the call to see the conversation. For a Web lead, use the available details and your existing customer records. Report incorrect information through [support](/help#help-us-find-the-problem).

## Does appearing in Leads mean someone asked us to call?

For Voice, read the call summary and transcript to see what the caller requested. A Web lead came from identified website activity and does not, by itself, tell you that the person requested a call or text. Use the contact preferences and permissions your business has on record. See [Following up on leads](/lead-follow-up).

## Why do I have more calls than Voice leads?

**Calls** includes the calls Alli answered. **Leads** includes calls identified as sales inquiries. Existing-customer questions and other calls can appear in Calls without becoming a lead.

## Where are my recordings and summary emails?

Open **Voice**, then **Calls**, and select a call for its recording, transcript and summary. Summary emails go to the address on file for the line. The team can [change that address](/help#change-how-alli-handles-calls).

## Can I edit Alli, install Web or connect a CRM myself?

The current client dashboard is for viewing your calls, leads and results. The team handles setup and connection changes. Send a [website request](/help#website-lead-detection), [integration request](/help#connections-and-integrations) or [call-handling update](/help#change-how-alli-handles-calls) with the details of what you need.

## How do I export leads or send them to another tool?

If you need a file or a connection to another system, tell the team which leads you need, the date range and the destination. The team can confirm the available option for your account. See [Connections and integrations](/help#connections-and-integrations).

## How do I change my plan or ask about billing?

Use [Account and billing questions](/account-and-billing). The team can confirm your current services, charges and available changes.

## Where can I find the policies?

Read the current [privacy policy](https://hirealli.com/privacy), [terms of service](https://hirealli.com/terms) and [data and recording notice](https://hirealli.com/data-notice). For an account-specific data request, [contact support](/help).

Something still looks wrong? Start with [Troubleshooting](/troubleshooting).


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.