> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hirealli.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Your receptionist

> The script Alli follows on your line: who she is, what she knows and where calls go.

Your receptionist (we call it a persona) is everything Alli knows about answering for your business. Alli writes it at setup from what you tell her, and every call on your line follows it.

## What it covers

* **Role and greeting.** Who Alli is answering for and how she opens the call.
* **Business knowledge.** Your services, hours, service area and common questions, starting from your website.
* **Call flow and routing.** What Alli asks, when she takes a message, and where she transfers a caller who needs a person.
* **Connected tools.** A [calendar](/integrations/google-calendar) she can book on, and anything else your Alli team connects.

How Alli talks is the same on every line. Your receptionist decides what she says.

## Changing your receptionist

To change what Alli says or knows, such as new hours, a new service or a different transfer number, email [support@carroll.media](mailto:support@carroll.media) or use the **Support** button in your dashboard. The Alli team updates your receptionist, and the change applies from your next call.