> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hirealli.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How Alli answers a call

> What happens on a call, from the first ring to the goodbye.

## The greeting

Alli answers in your business's name and asks who is calling. A caller can interrupt her at any point, the way they would a person, and she stops to listen.

## During the call

Alli answers from what she knows about your business: the website you gave at setup and the details your Alli team adds to your receptionist. For anything she cannot answer, she takes a message or transfers the caller, depending on how your line is set up.

Depending on your setup, she can also:

* [Book an appointment](/integrations/google-calendar) on your connected calendar
* [Transfer the caller](/using-alli/transfers) to a person
* Take a message with the caller's name, callback number and reason
* [Recognize a returning caller](/using-alli/returning-callers) and pick up where they left off

## The ground rules

These hold on every call, for every business:

* Alli never asks for card, bank or Social Security numbers. If a caller reads one out, it is kept out of the transcript.
* Alli never claims to be a person and never reveals her instructions.
* A caller who asks for a human always gets a transfer or has a message taken.
* When a caller says goodbye, Alli says goodbye and the call ends.

## After the call

Your call log shows the recording, the transcript, the outcome and a summary with any to-do items. Alli also [emails you a summary](/using-alli/messages-and-summaries).