> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hirealli.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Account and billing questions

> How to request access changes, ask about your service or get help with an invoice.

The Alli team handles account and service changes. Send a request through **Support** in your dashboard or [email the team](mailto:support@carroll.media).

## Add or remove a teammate

Include your business name, the teammate's email address and whether you want to add or remove access. Let us know which part of Alli they need to use.

Each person signs in with their own invited email. See [Signing in](/signing-in#adding-or-removing-a-teammate).

## Ask what your account includes

Your dashboard shows the parts of Alli connected for your account. A missing product or dimmed dashboard tab does not by itself explain your billing arrangement.

Ask the team to confirm the services, allowances and billing terms for your business. Your current agreement and invoices are the reference for your account.

## Change your service

Tell us what you want to add, reduce or change and your preferred date. The team can confirm availability, any setup work and pricing before you decide.

For an account the team set up, use support for service changes rather than looking for a checkout or subscription settings page.

## The free trial and Alli Basic

A business that signed up for the free trial from hirealli.com gets 10 test calls, made from the browser under **Voice**, and 10 identified website visitors. No card is needed and no phone number is assigned during the trial.

To keep going, open **Billing** and upgrade to **Alli Basic**. The price and what it includes are shown before you pay. After the payment goes through, Alli sets up your phone number and emails you when it is live. From **Billing** you can update your card and see your invoices. To cancel, contact the team.

## Ask about a charge or invoice

Include:

* Your business name and account email
* The invoice number, if you have it
* The date and amount you are asking about
* A short description of the question

Full payment card numbers and bank login details are not needed in a support message.

## Request cancellation or ask about a refund

Send the request to the team with your business name, the service involved and your preferred cancellation date, or the charge you want reviewed.

Ask the team to confirm the effective date, any remaining charges and what happens to access. Those details depend on your agreement.


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